02 erek Privacy Policy
This page describes what we collect when you use 02 erek and how we keep that data protected. We gather information about you during account setup, payment processing, and gameplay—but we use it only for legitimate platform operations and never sell it to third parties.
Our 02 erek privacy approach is transparent: you can see what data we hold, request copies of it, and ask us to delete it (subject to legal retention requirements). We encrypt your data in transit and at rest, restrict access to authorised staff, and comply with data protection standards. If you access 02 erek on your phone or desktop, the same protections apply.
Read this policy carefully. If you have questions about our data practices, contact our support team through the app or email.
What Data We Collect on Your 02 erek Account
When you open an account on 02 erek, we collect your full name, date of birth, email address, phone number, and residential address. These details are required for account verification and payment processing. We also collect government ID photos and proof of residence (utility bill, tenancy agreement) to verify your identity under our KYC (Know Your Customer) process.
Once your 02 erek account is active, we record your transaction history—deposits, withdrawals, wagers placed, and settlement outcomes. We track your IP address and device type to detect fraud and prevent account takeover. If you enable two-factor authentication (2FA), we store your phone number to send verification codes.
Our 02 erek platform also collects usage data: which games you access, how long you play, which payment methods you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and whether you interact with promotional content. This helps us improve the service and understand user patterns.
How We Use Your Data on 02 erek
We at 02 erek use your personal data for the following purposes:
- Account verification and security: We verify your identity to prevent fraud, money laundering, and underage access. We use your data to authenticate your login, enable 2FA, and detect suspicious activity.
- Payment processing: We share your data with payment processors (your bank, e-wallet provider) only to complete deposits and withdrawals. We do not store your payment card details; your bank or payment provider handles that encryption.
- Legal compliance: We may share your data with regulators or law enforcement where required by law. We comply with anti-money-laundering and know-your-customer regulations in our operating jurisdictions.
- Customer support: When you contact us, we use your data to respond to your inquiry. Our support team may review your account history to help resolve issues.
- Service improvement: We analyse usage patterns to improve 02 erek—game performance, payment method reliability, app responsiveness on mobile. This analysis is aggregated and does not identify you personally.
We do not use your data to build marketing profiles or sell targeted advertising lists. We do not share your data with advertisers or data brokers. Our 02 erek business model relies on platform fees and house margins, not on data monetisation.
Third Parties and Our 02 erek Data Processors
Our 02 erek platform relies on third-party services. We share your data with:
- Payment processors: mobile banking, local payment, online payment, e-wallet, and e-wallet operators (mobile banking, local payment, online payment, e-wallet, mobile banking) receive payment details only to process transactions.
- Identity verification providers: We may use third-party services to verify government IDs and proof of address. These services operate under strict data protection agreements.
- Customer support platforms: We use secure ticketing systems to manage support requests. Your support conversations are encrypted.
- Cloud hosting providers: Our 02 erek servers may sit outside Indonesia. Your data is encrypted in transit and at rest, and we maintain data protection contracts with our hosting providers.
All third-party processors sign data protection agreements committing them to confidentiality and security standards matching our own. We do not allow them to use your data for their own purposes.
Your Rights on 02 erek
We at 02 erek recognise your rights regarding your data. You can request the following:
- Access: Request a copy of all personal data we hold about you. We provide this in machine-readable format within 30 days.
- Correction: Ask us to correct inaccurate data. Update your name, address, or email directly in your 02 erek account settings, or contact support.
- Deletion: Request deletion of your data, subject to legal retention requirements. We may need to retain transaction records for anti-money-laundering compliance.
- Portability: Request a copy of your data in portable format for transfer to another service.
To exercise these rights, contact our 02 erek support team via in-app chat or email. Provide proof of your identity (email and account ID or phone number). We respond within 30 days.
Cookies and Device Tracking on 02 erek
Our 02 erek platform uses cookies and similar technologies (local storage, session tokens) to manage your login state and preferences. Cookies help us remember your language selection, game history, and notification settings across sessions.
Most browsers allow you to disable cookies, but doing so may impair 02 erek functionality—you may need to log in repeatedly or lose your preferences. We do not use cookies to build tracking profiles across unrelated websites.
Our 02 erek mobile app (Android or iOS) does not use cookies but stores local preferences on your device. These preferences remain on your phone and are not synced to external servers unless you log into your 02 erek account on another device.
Data Retention and Deletion
We at 02 erek retain your personal data as long as your account is active. If you close your 02 erek account, we begin deletion processes immediately—but we retain transaction records and identification documents for a minimum of 5 years to comply with anti-money-laundering regulations and tax obligations.
If you request account deletion before completing these retention periods, we anonymise your data (remove identifying details) while keeping transactional records for regulatory purposes. After the retention period expires, we permanently delete all personal data.
Security and Our 02 erek Data Protection
We at 02 erek protect your data through industry-standard security practices: SSL encryption for data in transit, encryption for data at rest, firewalls, and regular security audits. We restrict access to your data to authorised staff members who need it to provide support or process payments.
Our 02 erek platform uses two-factor authentication (2FA) as an optional but recommended security layer. Enable 2FA in your account settings—every login then requires a code sent to your phone, preventing unauthorised access even if your password is compromised.
You are responsible for keeping your login credentials confidential. Do not share your password, and change it if you suspect compromise. Contact our 02 erek support team immediately if you believe your account has been accessed without your permission.
Policy Changes and Your 02 erek Privacy Contact
We may update this privacy policy at any time by posting an updated version on our platform. Continued use of 02 erek after material changes constitutes acceptance. We notify you via email of significant changes when feasible.
If you have questions about our privacy practices, how we handle your data, or wish to exercise your rights, contact our 02 erek support team. Our team responds in English via in-app chat or email. Users in Jakarta, Surabaya, Bandung, and Medan can reach us with confidence that we treat all inquiries confidentially.
Our commitment is to operate 02 erek transparently—your data is yours to control, and we handle it with care. If you do not agree with our privacy practices, do not use our platform.